You can cancel your quarterly subscription at any time by signing in to your account on www.decocrated.com. Cancellations/requests must be received by the 1st of the month before billing to avoid receiving the box. Cancellation requests after the 1st will take effect for the following billing date.
Annual subscriptions are prepaid orders for 4 boxes and are nonrefundable no matter when the cancellation request is received during the 4 box commitment. When you purchased the annual subscription, you got an initial discount of 10% for agreeing to get all four boxes.
Canceling your subscription after renewal does not provide you a refund for any already-paid or shipped boxes, nor does it stop a pending charge. If you would like to request the cancellation of a pre-shipped order after billing has taken place, please contact us at firstname.lastname@example.org. Please understand, if an exception is granted there is a cancellation fee to do so.